Car-Side Appointments and Covid-19

Dear friends:

Many of us share a concern about public spaces during the Covid-19 pandemic. In response to that, Temple City Animal Hospital will be offering car-side appointments for our clients and pets during this time. It is no-additional-charge.

We want to offer this service particularly to those of you who are immune-suppressed, are already ill or are simply desiring to minimize your exposure to public spaces in general. As the situation changes this service may need to change. We will continue to refer to the Centers for Disease Control and Prevention, the World Health Organization to determine the safest course of action for everyone.

To request a car-side appointment inform our reception team when you schedule your pet’s appointment. The appointment will go as follows: Call the hospital upon arrival. We’ll send a technician out to get your pet’s history and medical complaint (dogs will need to be on your sturdy leashes, cats and smaller animals in your secure carriers). After documenting your pet’s history the technician will bring your pet in the hospital and receive a full physical by one of our veterinarians. After the physical exam is completed by the doctor you will receive a call from them with their physical findings and their recommendations. Following that, a technician will present a treatment plan of the doctors’ recommendations for you to sign. Depending on the treatments needed, you will either leave pet with us, receiving a pickup time from the technician or wait for treatment to be completed. When treatment is complete, you will receive a call from our reception team and the invoice can be paid by credit card (on the phone) or cash, and lastly, a team member will bring your pet and any appropriate medication out to you.

And of course, we still welcome our clients to the hospital!

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